Privacy Policy and Terms of Service for Excel Temp Employment Agency

Welcome to Excel Temp. These Terms and Conditions govern your use of our platform, website, and services in Ontario, Canada. By using our platform, website and services, you agree to comply with these Terms and Conditions.

Privacy Policy

1. Introduction

[Excel temp], owned and operated by [Ruwaida Sarhan], is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website and services ("Platform"), you agree to the practices described herein.

Definitions:

• Platform: Refers to www.StafStar.com and associated services, owned by Ayas Technology Consulting Inc.
• Agency: "[Excel temp]," "we," "us," or "our."
• End-Users: Organizations or individuals using the Platform, referred to as "Employer(s)" or "Professional(s)."
• Terms: Refers to this Privacy Policy and the Terms of Service collectively.

2. Information We Collect

2.1 Automatically Collected Data:

• IP Address: Used for security and identification purposes.
• Device Information: Includes browser type, operating system, and unique device identifiers.
• Location Data: May include approximate or precise location based on user preferences.

2.2 Data Provided by Users:

• Personal Information: Name, email address, phone number, and physical address.
• Employment Details: Resumes, certifications, work history, and references.
• Identity Verification: Government-issued IDs and other identifiers for security checks.
• Billing Information: Payment methods, transaction history, and other related details.

2.3 Data from Interactions:

• Messages and Inquiries: Communications with our support team or between users.
• Cookies and Trackers: Utilized for analytics, enhancing functionality, and personalization (refer to our Cookie Policy).

3. Use of Information

We use the data we collect to:

• Provide Services: Facilitate connections between employers and professionals for temporary, part-time, and full-time opportunities
• Verify Identities: Conduct background and security checks for trust and safety when necessary.
• Improve User Experience: Analyze usage data and collected feedback to enhance platform functionality.
• Send Marketing Communications: Share promotional content, notify website updates and training information with end-users.
• Comply with Legal Obligations: Meet regulatory requirements and address disputes.

4. Information Sharing

4.1 Internal Use: Your data is accessed only by authorized personnel within our organization for operational purposes.

4.2 Third-Party Services: We may share your data with:

• Payment Processors: Stripe to ensure secure credit card transactions.
• Verification Providers: To validate identity, education, certification and employment history.
• Hosting Providers: AWS ensures platform reliability and data storage.
• We take your privacy seriously and are committed to protecting your personal information. By using our services, you agree to the collection, use, and disclosure of your information as described below:
• • Information We Collect: We may collect personal information, including your name, contact details, and professional credentials, when you use our services.
• • How We Use Your Information: We use your information to facilitate job placements, communicate with you, process payments, and improve our services.
• • Sharing Your Information: We do not sell or rent your personal information. We may share information with third parties only as necessary to provide our services, comply with legal obligations, or protect our rights.
• • Data Security: We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, we are not responsible for any loss, damage, or disclosure of data resulting from cyber attacks, hacking, or other security breaches beyond our reasonable control.
• Your Rights: You may request access to or correction of your personal information by contacting us on the website.
• . Changes to Terms
• • We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
• 11. Governing Law
• • These Terms and Conditions are governed by the laws of Ontario, Canada. Any disputes will be subject to the exclusive jurisdiction of the Ontario courts.

4.3 Legal and Business Transfers: Your information may be disclosed:

• To comply with legal obligations or court orders.
• During business transitions, such as mergers or acquisitions.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon account deletion, data will be permanently erased and will not be accessible any longer.

6. Third-Party Services

Our Platform integrates with third-party services to enhance functionality. These include:

• Web Site Service Provider: www.StafStar.com, referred to as "StafStar."
• AWS (Amazon Web Services): Secure data hosting within Canada.
• Messaging Services: Meta (WhatsApp) and Twilio(SMS) for communication support.
• AI Processing: OpenAI for automated features, such as resume parsing.
• Payment Processing: Stripe ensures secure financial transactions.

We encourage users to review the privacy policies of these providers, as they handle data directly.

7. End-User Rights

Users have the following rights under Canadian privacy laws:

Access of your personal data, update or rectify inaccurate information, delete, subject to legal constraints, and limit the processing of your data in certain scenarios.

To exercise these rights, contact us at [admin@exceltemp.ca].

8. Security Measures

We employ advanced encryption, secure servers, and regular audits to protect your data. While we take all reasonable precautions, users must safeguard their account credentials and report any suspected unauthorized access.

9. Children’s Privacy

Our services are not designed for users under the age of 13. If we discover data from minors, it will be promptly deleted. Parents or guardians can contact us for assistance.

Terms of Service

1. User Accounts

• Account Creation: Users must provide accurate and truthful information during registration.
• Security: Users are responsible for maintaining the confidentiality of their account credentials.
• Account Suspension: We reserve the right to suspend or terminate accounts for violations of these Terms.

2. Service Overview

[Excel temp] acts as an intermediary, connecting employers with temporary, part-time, or full-time professionals.

• We strive to match qualified candidates with dental offices based on the provided job requirements.

• Placement times are approximate, and we are not responsible for delays due to unforeseen circumstances.

• Dental offices must provide accurate job descriptions and requirements.

 Customer Responsibilities

• Ensure all provided information (e.g., job descriptions, candidate requirements) is accurate and complete.

• Inform us of any specific qualifications or certifications required for the role.

• Communicate any changes to the job assignment promptly.

• It is the responsibility of both dental offices and dental professionals to confirm and maintain their eligibility, licensing, and compliance with applicable laws and regulations. We do not verify or guarantee the credentials of either party.

 Intellectual Property

• The content on our website, including text and logos, is our intellectual property and may not be reproduced without permission.

You may use our website for personal, non-commercial use only.

3. Fees and Payments

• All service requests must be placed through our platform.

• Payments for services provided by dental professionals are made directly between the dental professional and the dental office.

• We charge dental offices a fee for matching them with dental professionals. This fee will be outlined on our website.

• Prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes.

• We reserve the right to modify pricing, service offerings, and terms without prior notice.

• Billing: Services are prepaid or invoiced as per agreed terms.
• Auto-Renewal: Subscriptions renew automatically unless cancelled in advance.
• Refunds: Cancellations by dental professionals or dental offices must be made at least 24 hours before the scheduled placement date to receive a full refund of our matching fee.
• • Cancellations made within 24 hours of the scheduled placement may not be eligible for a refund of our matching fee.
• • Refunds will be processed using the original payment method within 7-10 business days.

4. End-User Code of Conduct

General Expectations: All users must comply with applicable laws, including but not limited to intellectual property rights and anti-harassment regulations. Users are prohibited from providing false or misleading information or engaging in harmful or abusive behaviour towards others.

Responsibilities of Professionals:

• Punctuality and Preparation: Arrive on time and be fully prepared for scheduled shifts. Notify the employer or agency representative if any changes arise before or during the shift.
• Workspace Maintenance: Use provided equipment responsibly, ensure proper cleaning, and return equipment in good condition to the employer or representative after use.
• Work Hour Updates: Record accurate hours worked, confirm these with the employer, and update the platform before submitting invoices or closing the shift.
• Emergency Communication: In case of emergencies, such as illness or accidents, inform the employer and the agency as soon as possible to ensure smooth management of the situation.

Responsibilities of Employers:

• Clear Job Expectations: Provide professionals with clear job descriptions, expectations, and necessary materials or equipment.
• Timely Payments: Ensure payments are made on time, either directly or via the agency’s payment processing system. Confirm shift completion by updating the platform.
• Shift Cancellations: Avoid last-minute cancellations of assigned shifts. Shifts cancelled less than 24 hours in advance may incur penalties and suspension of services.

Mutual Expectations:

• Shift Management: Professionals and employers should manage cancellations responsibly by promptly notifying the other party and the agency.

·         Job Posting and Hiring Fees: Any additional temporary, part-time, or full-time roles must be posted through the platform or coordinated with the agency. Employers who directly hire professionals introduced through the platform agree to pay the applicable hiring fees listed on the agency’s website. Professionals must inform the agency of any direct job offers.

Failure to adhere to this Code of Conduct may result in penalties, including membership suspension or termination from the platform.

5. Intellectual Property

All content, including text, graphics, and logos, is the intellectual property of [Insert Entity Official Name]. Unauthorized use, reproduction, or distribution is prohibited.

6. Limitation of Liability

[Insert Agency Operation Name] is not liable for:

• Actions or misconduct by users or third parties.
• Data breaches or unauthorized access beyond our reasonable control.
• Service interruptions or technical issues.

·       We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

• Our liability for any claim is limited to the amount paid for the specific service.

• We are not responsible for any payment disputes or non-payment issues between dental offices and dental professionals.

7. Governing Law

These Terms are governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved exclusively in [Insert Court Location].

8. Amendments

We reserve the right to modify this Privacy Policy and Terms of Service at any time. Material changes will be communicated via email or platform notifications.

9. Contact Information

For questions or concerns, contact us at:

• Email: [admin@exceltemp.ca]
• Phone: [2899874243]